Hyatt Regency Hesperia Madrid
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Hyatt Regency Hesperia Madrid
Hyatt Regency Hesperia Madrid
In the heart of Madrid, Hyatt Regency Hesperia Madrid is within a 5-minute drive of Santiago Bernabéu Stadium and Gran Via. This luxury hotel is 2 mi (3.2 km) from Prado Museum and 2.8 mi (4.5 km) from Royal Palace of Madrid. Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge), gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Stop by the hotel's restaurant, Santceloni, for lunch or dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee. Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge. Make yourself at home in one of the 169 guestrooms featuring minibars and espresso makers. Your memory foam bed comes with down comforters and Egyptian cotton sheets. 65-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and bidets.
Ratings and reviews
Traveler reviews
Comment: Feb 7, 2025
Negocios 2025
Hotel response
Comment: February 8
Thank you for choosing us for your stay, and for your feedback.
We are glad to hear that your overall experience was good, and we are looking forward to welcoming you again. We also appreciate your comments that allow us to keep working on offering you the best experience possible.
Cordially,
Comment: Mar 5, 2025
A Very Average Hyatt Experience but Regency Club's Breakfast was a joke
The room itself is okay. I was upgraded to a suite. It was not the most spacious suite ever but comfortable enough. A free bottle of wine and some nuts were available when I entered the room. The bed was comfortable and everything was okay.
The gym was located in an old glasshouse, which required walking up some stairs and walking outside. The equipments were outdated and I was not impressed.
I am really not sure if I will seek this particular Hyatt out in the future, if I need to visit the hotel. The brief overnight is fine, but I will possibly try out other Hyatt properties if I need to be in Madrid again.
Hotel response
Comment: March 5
Thank you for sharing your feedback with us. We are sorry to hear that your stay started on a sour note and that you were not able to fully enjoy the neighborhood or your visit as planned. We understand how frustrating it must have been to navigate some of the challenges, like the stairs and your knee injury, and we truly appreciate your patience.
We are glad to hear that you liked the modern lobby design and the comfort of your room, as well as the friendly service from our team. We apologize, though, that the breakfast and gym experience did not meet your expectations. Your comments about both have been noted, and we will certainly look into ways to improve these areas.
We hope you might give us another opportunity in the future to provide you with a more enjoyable and relaxing experience. Thank you again for your honest feedback, and we wish you all the best in your travels.
Hoping to welcoming you again soon.
Cordially,
Comment: Mar 5, 2025
A Gem in Madrid
It is situated on the main dual carriageway into Madrid and has a Metro station within a few yards - we enjoyed walking to the Salamanca area which is lovely and only a 10 min walk - it has coffee and pastry shops - restaurants and every shop you can imagine with lots of Designer Brands
Returning to the hotel the rooms are very well appointed with very comfortable beds and everything is very clean with a very good housekeeping team
Breakfast is excellent in a lovely open plan restaurant where the staff are quietly always there and they looked after us very well and the food was excellent
It also has a very nice modern club lounge which is open all day and at about 2.00pm serves sandwiches
In the evening there is Wine and Canapés which are very nice and it is done in such a way that there is something for everyone and enough for a small meal and the wine is very good - things are replenished frequently ant it opens at 7.00pm to 9.00pm and while we were there - there are plenty of places to sit
As for staff - Guest Relations has a wonderful team who are so very knowledgeable and helpful - here Constanza was our main contact and she was very helpful before we even arrived - also Marina who was amazing and Olalla who was simply charming - these 3 made our stay very special
At breakfast Javiar was excellent and tried always to give us our same table - we were served by Olivia who could not do enough to make sure all went well
Marta on Reception was also very helpful as were the 2 Doormen who always greeted us with a smile
In summary this is a great place to stay if you want to see Madrid with wonderful staff
Hotel response
Comment: March 5
Thank you so much for your wonderful review! We are thrilled to hear that your stay was so enjoyable and that our team made such a positive impact on your experience. It is fantastic that you enjoyed the location, the walk to the Salamanca area, and the comfortable accommodations. We will make sure to pass along your kind words to Constanza, Marina, Olalla, Javier, Olivia, Marta, and the entire team—they will be delighted to hear that they contributed to making your stay special.
We are also glad you appreciated the breakfast, the club lounge, and the wine and canapés in the evening. It is great to know that our staff was able to meet your needs and help make your visit to Madrid a memorable one. We truly hope to welcome you back in the future and provide you with another fantastic experience!
Thank you again for sharing your feedback, and we look forward to your next visit!
Sincerely,
Comment: Feb 27, 2025
Fantastic hotel for families visiting Madrid.
Hotel response
Comment: February 28
Thank you so much for your wonderful feedback!
We're thrilled to hear that you and your family had such a great experience at our hotel.
It's fantastic that the location, staff, and rooms met your expectations, and we’re especially happy to know that we could make your stay comfortable with your little ones.
We hope to welcome you back again on your next visit to Madrid!
Sincerely,
Guest Experience Department
Comment: Feb 9, 2025
Another very enjoyable Hyatt!
Hotel response
Comment: February 13
Thank you very much for your valued time and kind feedback!!
We are delighted to know that your stay was according to your expectations and were able to offer you a pleasant time as you deserve. Personally, I would like to thank you for your very generous comments, will be gratefully shared with our hotel team.
We hope to continue being your preferred hotel in Madrid and welcome you again, very soon to ensure our best.
Sincerely,
Guest Experience Department
Excellent location
P.o de la Castellana, 57, Chamberí, Madrid, 28046, Spain|2.56 km from EOI
10 things to dowithin 2.51 km
Transportationwithin 1.73 km
Airportwithin 10.18 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
1 year old and under
Children can use extra beds for free.
7 years old and under
Children can use extra beds for an additional charge of EUR 60.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
C$49 (≈EUR 31.6)/person
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Please note that people under 18 years, can only stay if they present an authorization granted by one of their parents or legal guardians, or if they are accompanied by them.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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