Victor's Residenz-Hotel Saarbrücken
Deutschmühlental 19, Saarbruecken, 66117, Germany
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Fast facts
Check in from: | 15:00 |
---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
More about Victor's Residenz-Hotel Saarbrücken
Victor's Residenz-Hotel Saarbrücken
This 4-star Superior hotel features a free Wi-Fi via hotspot in all areas and private, underground parking. It is surrounded by green countryside, 2.5 mi from Saarbrücken’s center.
Ratings and reviews
Traveler reviews
Comment: Jun 8, 2025
Very good stay overall
the large bedroom and bathroom, the balcony, the shutters (from time to time they get up on their own, mystery!!???)
the comfortable bedding, the bottle of water arrived, the fridge The breakfast, very good ,very complete, just lacked some pastry and fruit
Evening meal: disappointed because card very restricted, was it because it was the day before a holiday? at least it did not correspond to the card seen on the website...
I location right next to the Franco-German park and casino.
However, a courtesy tray was missing:
Kettle, tea, coffee...
and the dishes of the brewery were very expensive (but good!) and little hearty..no amuse bouche and not even bread!
Hotel response
Comment: Jun 8, 2025
Merci d’avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié plusieurs aspects de votre séjour – notamment la chambre spacieuse, le balcon, le petit-déjeuner et les attentions à votre arrivée.
Merci également pour vos remarques constructives. Le mouvement des volets roulants est en effet inhabituel – notre équipe technique va vérifier cela.
Concernant le restaurant, il se peut que la carte soit réduite lors de certains jours fériés. Nous allons veiller à mieux communiquer ces ajustements, notamment sur notre site.
Concernant la bouilloire : nos clients peuvent à tout moment s’adresser à la réception – nous mettons volontiers une bouilloire à disposition.
Encore une fois, merci pour vos précieux commentaires. Nous serions ravis de vous accueillir à nouveau prochainement – en espérant vous convaincre pleinement, y compris sur les points qui vous ont moins satisfait cette fois-ci.
Cordialement,
Irakli Gogadze
Comment: Jun 10, 2025
Mediocre and expensive
Staff not up to the customer relationship, sells itself as an international structure and hardly speak English, do not even speak French despite being in the border area. Also not exactly courteous, at the bar we took a drink (off-peak time), and they made us get up at the end because we did not order another.
Rich and “continental” breakfast, but I think that as pleasant as a self-service buffet breakfast at € 22.00 supplement is a steal.
Hotel response
Comment: Jun 11, 2025
La ringraziamo per il Suo commento e per aver valutato così positivamente la pulizia, l'organizzazione delle strutture e la qualità della colazione. Ci dispiace molto per le sue impressioni sul personale e sui servizi e ci scusiamo se la sua esperienza non ha soddisfatto le sue aspettative. Il nostro personale parla inglese, tedesco, in parte francese, italiano, spagnolo, greco, ecc.
Prendiamo molto sul serio i commenti dei nostri ospiti e li utilizziamo per migliorare continuamente il nostro servizio. Il nostro team si impegna a fornire un'accoglienza amichevole e professionale e ci dispiace che in questo caso non siamo riusciti a soddisfare pienamente le vostre aspettative in termini di lingua e cortesia.
Inoltre, avete ritenuto che il servizio al bar non fosse attento, cosa di cui ci rammarichiamo.
Infine, per quanto riguarda la colazione a buffet, il prezzo di 22,00 € comprende un'ampia selezione di prodotti di qualità, tra cui 8 diversi tipi di salumi, 6 tipi di formaggio, alimenti biologici, specialità di caffè ecc. Il prezzo è più che giustificato.
La ringraziamo ancora una volta per il suo feedback e ci auguriamo di poterla accogliere nuovamente in futuro.
Cordiali saluti,
Irakli Gogadze
Direttore regionale
Comment: May 8, 2025
Stayed in: May 2025
Comment: Apr 6, 2025
Catastrophe for this hotel
We had to change rooms 3 times
We lost 2 hours with the changes
Room 1
Overlooking the street with a hellish noise, car and train
2 bedroom 2
No lights
Change in another
Same.
3 Change once 3 times
Bathroom lights didn't work or phone him
Finally after 1h30
A decent room
10th extra!
No excuses from reception
Shame on a hotel that wants to be a 4 star
I do not recommend
Hotel response
Comment: Apr 8, 2025
nous vous remercions de nous avoir fait le plaisir d'être nos hôtes. C’était un plaisir de vous accueuillir pendant votre séjour à Sarrebruck.
Nous n'avons pas pu répondre à vos attentes en ce qui concerne la chambre. Nous le regrettons vivement. Vous avez opté pour la chambre Classic côté rue parmi les différentes catégories de chambres que nous proposons. Un supplément est donc demandé pour la catégorie supérieure. Dans la deuxième chambre, malheuereusement le téléphone ne fonctionnait pas et une ampoule était défectueuse dans la salle de bain. Nous tenons à nous en excuser.
Dans la 3e chambre que vous avez mentionnée, il n'y avait aucun défaut, le téléphone et les lumières fonctionnaient parfaitement. Nos collaborateurs vous ont accompagné dans la chambre et ont vérifié les conditions sur place.
Nos lits sont correctement recouverts, les draps sont consus pour les dimensions de nos matelas.
Nous tenons à souligner que notre décoration élégante est très appréciée par la plupart de nos clients. L'hôtel et le restaurant Chez Victor's sont délibérément conçus dans le style français de la Belle Époque - un concept tout à fait harmonieux. Dans chacun de nos hôtels-résidences Victor's, la conception et le design créent une expérience individuelle pour nos clients. Ainsi, l'hôtel Victor's Residenz-Hotel de Sarrebruck a lui aussi son propre caractère, son propre charme. Dommage que notre style d'aménagement ne vous convienne pas.
Avec nos meilleures salutations
Irakli Gogadze
Directeur régional
Comment: Apr 2, 2025
Stayed in: Mar 2025
So it took them some time to get me a room.
There was a big group of people have a company dinner, this was loud, and they gave me a table next to this group while other parts of the restaurant were empty
Location
Deutschmühlental 19, Saarbruecken, 66117, Germany|3.06 km from city center
10 things to dowithin 2.63 km
Transportationwithin 4.24 km
Airportwithin 32.01 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
6 years old and over
C$48 (EUR30) per person per night
5 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast price
C$36 (≈EUR 22)/person
Cash