Sheraton Grand Macao

Name: Sheraton Grand Macao
Address: The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Co-Tai, Macau, 999078, China, Macau, Macau, 999078, China

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Co-Tai, Macau, 999078, China

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Fast facts

Check in from:	15:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Air conditioning

Airport Shuttle

Pool

Fitness Center

Spa

Restaurant

More about Sheraton Grand Macao

Sheraton Grand Macao

Location Your vacation should be comfortable! Hotel «Sheraton Grand Macao» is located in Macau. This hotel is located in 6 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Venetian Macao Casino, Cotai Arena and Mandarin's House. At the hotel Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. The hotel cafe is a nice place to have a snack. Want to be always on-line? Wi-Fi is available. If you travel by car, there’s a parking zone. Also, the following services are available for guests at the hotel: a massage room, a sauna and a steam bath. Sports fans are going to love a fitness center. Swimming fans are going to enjoy a pool and an outdoor pool. For business meetings, there is a conference hall and meeting and presentation facilities. Want to have an excursion? Consult the tour assistance desk of the hotel. If you want to make your journey even more comfortable, you can order a transfer. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel speaks English, Japanese and Korean. Room amenities The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a shower, a TV, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.

Ratings and reviews

Cleanliness4.5

Location4.5

Service4.5

Rooms4.5

Value4.0

Sleep quality4.5

Traveler reviews

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Mentioned by travelers

Family traveler

Comment: Sep 6, 2024

Stayed in: Sep 2024

Mr Tomsion Wu service is one of the best so far I have stayed. Service recovery at his best. Sincere and warm.

Customer service 5/5
Mr Tomsion Wu (Head, Guest Service) provide very sincere service and solve all the issue I encounter during my stay.
Food 5/5
Buffet spread is top notch.
Strong recommendation to all.
Atmosphere / Cleaniess 5/5
Feel so warm here even there is a typhoon during my stay.
Room also very clean.

Solo traveler

Comment: Aug 29, 2024

Stayed in: Apr 2024

Excellent location!

A grand hotel in an excellent location. Really nice lobby and its great they have a Marriot Bonvoy Check in area which really saves time for people who are eligible to use it as the check in queues were very large here.
Rooms were nice but probably could do with a bit of modernizing for a 5 star hotel. As there were construction works one of the towers was noisy but staff were more than happy to move me to the other tower. The lobby area is fantastic and footfall through this hotel was busy. Its also connected to a shopping area with a food hall and many restaurants so plenty of food options. Breakfast at the hotel was really good.
Location was great with many free shuttles that could take you to many places in Macau. The Grand Sheraton was also right next door to another big hotel, The Londoner and across the street from The Venetian.
Hotel Billing could be improved as took almost a month to refund a credit card hold. Staff here are excellent, including reception, bellboys and security staff.

Family traveler

Comment: Jul 21, 2024

Stayed in: Jun 2024

Awesomeness!

Beautiful, posh hotel with the best services by the cheerful staff
Room is very spacious. The beds and beddings were so so comfortable.
Bathroom and bathtub were generous is size. We bought bath bombs from LUSH and had a relaxing time! The robes towels and amenities were aplenty. This Hotel is for the Guests - they just want to make our stay enjoyable!

Couple

Comment: Jul 11, 2024

Stayed in: Jul 2024

Nice hotel in a wonderful location

This hotel is in a wonderful location, in the thick of all the action, shopping and eateries. The staff are very helpful and friendly staff. However, please do note that they are undergoing renovations (estimated to complete sometime in 2025) and you may have to bear with the noise and the inconveniences associated with it.
Special thanks to Michelle, Josie and Allen for the wonderful service.

Family traveler

Comment: Jul 9, 2024

Stayed in: Jul 2024

Subpar

The room was subpar, unwelcoming, had no ambiance and smells damp and dusty. The location is conveniently located and the atmosphere was vibrant outside the hotel though, hopefully the management will put more effort on it's hospitality and room comfort...a standard you'll expect from a reputable brand.

Hotel response

Comment: July 10

Dear Subpar,
Thank you for your feedback. We truly appreciate whenever our guests take the time to share their experience with us. Please accept our sincere apologies for the unpleasant experience you have encountered with us. Rest assured that your comments have been taken seriously, and we will be re-focusing to improve in this area.
Our goal is to deliver personalized and attentive service to each of our valued guests and we are very disappointed to know we have not achieved this goal during your stay. Once again, please accept our most sincere apologies.
Once again, thank you for sharing your concern and we look forward to welcoming you back in the near future.
Warm Regards,
Mariana Conceicao
Front Office Manager

Excellent location

4.5

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Co-Tai, Macau, 999078, China|1.01 km from city center

10 things to dowithin 0.49 km

1.26 km

2.13 km

0.18 km

Transportationwithin 7.79 km

0.56 km

0.65 km

6.13 km

Airportwithin 59.27 km

2.87 km

59.27 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

All ages

C$80 (MOP460) per person per night

Cots

2 years old and under

Free

Available beds

Children can stay in existing beds:

from 6 to 12 years old

Free

5 years old and under

Free

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast menu

Buffet

Breakfast price

C$38 (≈MOP 218)/person

Breakfast times

07:00–13:00 from Monday to Sunday

Important information from the hotel

Renovation works will be carried out in certain guestrooms and suites from 9:00am to 9:00pm daily in order to elevate the guest experience within Sheraton Grand Macao, which at times could be noisy. We apologize for any inconvenience caused and thank you for your kind understanding. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. Kindly note that the hotel does not accept third party payment unless a payment authorization form is provided to the hotel. To obtain the payment authorization form, contact the hotel’s room reservations directly and complete the authorization form at least 5 working days prior to the arrival. Should you need further assistance, please feel free to contact hotel by phone call or e-mail. Changing guests will be charged an additional fee. If you have such requirement, please confirm with the hotel in advance.

Important information about the city

According to Macau Law No. 16/2021, Visitors are required to provide the incoming passenger card issued while clearing immigration, if the card could not provided, guests are not allowed to stay.

Accepted payment methods

This hotel accepts the following payment methods: